Pangea Network Support

No network runs flawlessly and unattended. Pangea is there to provide comprehensive support when and how you may need it. Our exclusive SupportLand™ IT support services let you choose the best support method for your organization.

Support options include:

• On-site services
  

  Pangea network consultants will come to your network site to provide engineering and support services when and where you need it.
   

• "Hot-swap Engineers"
  

  Pangea can provide fully trained and prepared network engineering resources on an "on-call" basis, providing you with instant backup for your IT network services group. When one of your engineers is not available due to unforseen circumstances, you can dial in a replacement from Pangea with just a phone call. Pangea's on-site engineers come to your site and work with your IT management group, without your organization missing a beat.
   

• Telephone support
  

  Pangea provides per incident and per hour telephone support.
   

• Subscription services
  

  Pangea can support you with subscriptions for blocks of support time and services made available to you on a as-needed basis.