Pangea Network Support
No network runs flawlessly and unattended. Pangea is there to provide comprehensive support when and how you may need it. Our exclusive SupportLand IT support services let you choose the best support method for your organization.
Support options include:
- On-site services
Pangea network consultants will come to your network site to provide engineering and support services when and where you need it.
- "Hot-swap Engineers"
Pangea can provide fully trained and prepared network engineering resources on an "on-call" basis, providing you with instant backup for your IT network services group. When one of your engineers is not available due to unforseen circumstances, you can dial in a replacement from Pangea with just a phone call. Pangea's on-site engineers come to your site and work with your IT management group, without your organization missing a beat.
- Telephone support
Pangea provides per incident and per hour telephone support.
- Subscription services
Pangea can support you with subscriptions for blocks of support time and services made available to you on a as-needed basis.